AI agents are reshaping learning and development, and it’s time to pay attention. Companies like OpenAI (ChatGPT), Anthropic (Claude), and Google (Gemini) are leading the charge, pushing the boundaries of what’s possible.

What does this mean for L&D? Personalised learning becomes seamless—AI identifies skills gaps and delivers relevant training without human intervention. Repetitive tasks like scheduling, progress tracking, and compliance reminders? Automated. The focus shifts from admin to real growth and impact.

The key is integration. Start small. Test AI in one area—like onboarding or compliance—and measure the results. Use that momentum to expand its role. Keep an eye on the bigger picture, too. AI is evolving fast, and staying informed is crucial.

These tools aren’t just a productivity boost; they’re transforming how organisations learn, adapt, and improve.

AI agents are changing the way we work. These tools don’t just provide information—they act, automate, and deliver results. They handle repetitive tasks, freeing people to focus on more valuable work. In learning and development, this shift is long overdue.

Take compliance training. It’s tedious, essential, and time-consuming. AI agents can track certifications, send reminders, and enroll staff in courses automatically. No admin time wasted. In retail, they streamline onboarding by delivering personalised training to new hires on their first day.

But it’s not just about efficiency—it’s about relevance. AI agents can monitor skills gaps and recommend training before it’s too late. Struggling with Excel? The agent assigns a targeted course. Falling behind on sales? It schedules a coaching session. All without intervention.

For global teams, they localise content for different regions, adapt to cultural needs, and analyse performance trends to identify where help is needed. They act like personal tutors, ensuring learning stays relevant and impactful.

At Webanywhere, we’re integrating AI agents into our platforms to make this a reality. They help learners find answers quickly, assign tailored resources, and even handle admin-heavy tasks like progress tracking.

The result? More time for creativity, strategy, and real learning.